► SolisTek Digital Ballasts are identified for warranty
based on the color of the breaker/reset button on the back of the ballast.
► Ballasts with a WHITE
button fall under a 5 year
warranty (3 years full, and 2 years pro-rated, discontinued since 2012).
(enter only the serial # highlighted in yellow, not the prefix)
► Ballasts with a BLACK
button fall under the 3 year
no hassle warranty.
(enter only the serial
# highlighted in yellow, not the prefix)
that do not have a serial # should be entered in the 'Additional Comments'
This RMA submission form is for Retailers ONLY.
Sales receipts are
necessary for any warranty claim.
By clicking submit you agree that all items are tested and non
functioning. Functional items that are returned will incur a $50 per unit
service fee and shipping charges both ways. Please test all products
before return or you will be charged.
Your email address will be
used to send your return labels via fedex.com.
your spam, if you do not receive a return label within 24-48 hours,
please contact us.
(1) shipping label will be sent for every (2)
ballasts unless otherwise specified in the comments.
Direct Warranty is not covered
This limited warranty and
liability set forth herein are in lieu of all other warranties and
liabilities, whether in contract or in negligence, express or implied,
in law or in fact. The implied warranties of merchantability and
fitness for a particular purpose are limited to the duration of the
applicable product warranty. Company does not authorize any person
to create for it any obligation or liability in connection with the
Notwithstanding anything in this limited
warranty to the contrary, company shall not be liable for any
incidental, consequential, indirect, special and/or punitive damages,
whether based on contract, warranty, tort (including, but not limited
to, strict liability or negligence), patent infringement, or otherwise,
even if advised of the possibility of such damages. Company's maximum
liability hereunder is limited to the original purchase price of the
If you have any questions or concerns, you may contact our
office Monday - Friday 9:00am - 5:00 pm PST.
or call (888)